Submitting a ticket in the right category
When you submit a ticket via the portal, please submit it in the right category as explained below:
- For any kind of issue (ex: “my laptop has no sound”, “my teams is not starting”, etc.) please use the Report an issue button.
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For any kind of requests (ex: requesting a replacement headset, requesting a license or access to a platform, etc.) please use the Make a request button.
There you will have a list of standard request types:
